Customer Engagement

Automate Customer Engagement With Intelligent AI Agents

Reply to reviews instantly, publish posts consistently, and keep your GBP active – all without lifting a finger.

Managing reviews and posts is overwhelming and stressful. Grid My Business's AI Agents handle it all for you.

Without Grid My Business

Waste hours responding to reviews one by one
Risk losing customers from unaddressed or poorly managed reviews
Irregular postings make your GBP look inactive to Google

With Grid My Business

AI replies to every review instantly and in the way you want
Protect your reputation with timely, professional responses
Keep your GBP active with high-quality AI-assisted or AI-generated posts

All the Tools You Need to Keep Customers Engaged Effortlessly

Automated review responses
Consistent GBP posts
Save hours of time and effort
Respond to every review fast
AI Review Agent
AI

Respond to every review fast

Automatically respond to every customer review with AI-written replies that sound natural and match your preferred style.

Protect your reputation by ensuring every customer feels heard without spending hours replying manually.

Get actionable insights from reviews
Review Sentiment Analysis
AI

Get actionable insights from reviews

See the bigger picture of how customers truly feel about your business with automated sentiment analysis.

Discover your strengths, identify weak areas, and use the insights to improve services.

Publish updates consistently
Post Automation
AI

Publish updates consistently

Let AI write and publish GBP posts based on your desired tone of voice, content, and posting frequency.

Stay active in Google's eyes while keeping your customers engaged with regular updates.

Monitor all your customer reviews
Review Manager

Monitor all your customer reviews

Find out instantly when new reviews are posted on your business.

Stay on top of customer opinions and catch issues before they escalate.

Share updates that keep your business top-of-mind
Post Manager

Share updates that keep your business top-of-mind

Create GBP posts to showcase promotions, events, or news.

Keep your profile active so customers and Google always see a business that's engaged and up-to-date.

Easily collect more reviews
Review Link & QR Generator

Easily collect more reviews

Generate a printable QR code that makes it easy for customers to leave reviews.

Getting more reviews strengthens trust signals and boosts visibility in local search.

Schedule posts in advance
Post Scheduler

Schedule posts in advance

Schedule your GBP posts ahead of time – something you can't do directly on Google.

Grid My Business publishes them automatically, so your campaigns, seasonal offers, and announcements always go out on schedule.

17,000+ businesses use Grid My Business to dominate local search
"The AI review responses are a lifesaver. It replies faster and way better than I could, especially when handling negative feedback. I've saved customers, improved my overall rating by half a point, and even gained more reviews all without spending all day typing responses. The automated posts also boosted our visibility - we're now showing up in the local pack for more keywords!"
Neil B., Auto Repair Shop Owner
Neil B., Auto Repair Shop Owner
starstarstarstarstar

Explore More Local SEO Features in Grid My Business:

Local Ranking Intelligence

Find out how you rank in local search and get effective strategies to rank higher.

Manage Google Business Profile

Optimize and manage your GBP (formerly GMB) and NAP citations.

Agency & Reporting Workflow

Manage multiple client GBPs efficiently with white-label reporting and workspaces.

Automate and Improve Customer Engagement With Grid My Business's AI Agents

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4.5/ 5 rating on G2